Frequently Asked Questions (FAQS)
1. Products
1. Are these vape products authentic?
Yes, all of our products are 100% authentic, sourced directly from brand manufacturers or authorized distributors. We guarantee that we never sell counterfeit products.
2. How long does a disposable vape last?
The lifespan depends on the e-liquid capacity and battery capacity of the product. For example, a 5000-puff device is roughly equivalent to 15-20 traditional cigarettes, but actual usage may vary. The estimated puff count is listed on each product page for reference.
3. Do your products contain nicotine?
Most of our products contain nicotine. The specific nicotine strength (e.g., 2%, 3%, 5%) is clearly marked on the product page. Some products are also available in nicotine-free versions. Please check the product description carefully before purchasing.
4. Do these vapes leak?
The products we sell are designed with leak-resistant technology. However, in extreme temperature or air pressure changes (such as air freight), a small number of products may experience minor leakage. If you encounter a serious leaking issue, please contact our customer service.
2. Usage & Safety
5. How do I charge the device?
Please use the charging cable that comes with the product (usually Type-C or USB-C) and connect it to a computer USB port or a 5V/1A charging adapter. Do not use a fast charger, as it may damage the battery or create a safety hazard.
6. What are the precautions when using vapes?
Store the product in a cool, dry place away from direct sunlight and high temperatures
Keep out of reach of children and pets
Do not disassemble or modify the device
If you notice battery swelling, leakage, or abnormal heating, stop using it immediately
7. Are vapes harmful?
Vapes contain nicotine, which is an addictive substance and harmful to health. We do not recommend vaping for non-smokers, pregnant or nursing women, individuals with heart conditions, or anyone with underlying health issues. If you have questions, please consult a physician.
3. Orders & Payment
8. How do I place an order?
You can browse products directly on our website, add items to your cart, and follow the checkout prompts to enter your shipping information and complete payment.
9. What payment methods do you accept?
We accept the following payment methods:
Credit Cards (Visa, MasterCard)
Cryptocurrency (USDT, BTC, etc.)
Bank Transfer
10. Can I cancel or modify my order after placing it?
If your order has not yet been shipped, please contact customer service to request cancellation or modification. Once the order has been shipped, it cannot be canceled. Please refer to our return policy for further assistance.
4. Shipping & Delivery
11. How long does delivery take after shipping?
Domestic orders: Usually 2-5 business days
International orders: Usually 7-20 business days, depending on the destination country and customs clearance speed
12. How much is shipping?
Shipping costs are calculated based on your order amount and delivery address, and will be displayed at checkout. Orders over [e.g., $200] qualify for free shipping.
13. Who pays for customs duties and taxes?
Customs duties, import taxes, and clearance fees for international orders are the responsibility of the buyer. Customs policies vary by country, so we recommend checking your local regulations before purchasing. We cannot control customs clearance speed nor assume responsibility for delays caused by customs.
5. After-Sales & Returns
14. What is your return policy?
We offer a 7-day return policy. As long as the item remains unused, with tags still attached, original packaging intact, and proof of purchase provided, you may request a return. Please refer to our Refund and Returns Policy for more details.
15. What if I receive a damaged or incorrect item?
Please contact our customer service within 48 hours of receiving your order, and provide the following information:
Order number
Description of the issue
Photos or videos of the product
We will process a replacement or refund for you as soon as possible.
16. How can I contact customer service?
You can reach us through:
Email: support@VapegoBulk.com
6. Wholesale & Bulk Orders
17. Do you offer wholesale pricing?
Yes, we offer wholesale services. If you have bulk purchasing needs, please contact us via email with details about the products, quantity, and target market, and we will provide you with a customized quote.
18. What is the minimum order quantity for wholesale?
The minimum order quantity varies by product, typically around [50-10000 units]. Please contact customer service for more information.